FAQs

Welcome to the Blake Exports FAQ page! Below are answers to some of our most common questions. If you need further assistance, feel free to contact us at info@blake-exports.co.

1. How can I contact Blake Exports?

You can reach our customer service team by emailing us at info@blake-exports.co. We’re happy to assist you with any questions or issues you may have!

2. Do you ship worldwide?

Yes, we ship to most countries around the world.

3. Where do you ship from?

All orders are shipped from our warehouse in Hong Kong.

4. Can I change or cancel my order?

We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing the order. After this period, changes will not be possible. However, you can return the order for a full refund once you receive it.

5. What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, AMEX, as well as PayPal.

6. When will my order be processed?

Orders are processed between Monday and Friday. Typically, orders are processed within 1-3 business days from the order date and shipped the next business day. Please note that processing times may be longer during holidays or sales events.

7. How long will it take to receive my order?

Due to high demand, shipping times can vary. Most orders will arrive within 2-4 weeks.

8. What if I don't receive my order?

If you do not receive your order within 30 days of shipping, you are eligible for a full refund. Please contact us if this occurs.

9. Will I be charged with customs and taxes?

The prices on our website are tax-free in US Dollars, meaning you may be responsible for customs duties or taxes once the order reaches your country. These charges are determined by your local customs office and are your responsibility. We are not liable for any customs delays or fees.

10. How do I return an item?

To initiate a return, please contact us at info@blake-exports.co. Our team will assist you with the return process.

11. What if the item(s) I received are defective/incorrect/damaged?

If you receive an incorrect, missing, or damaged item, please contact us immediately at info@blake-exports.co. Include your order number, photos of the item(s), and any related references. We will work to resolve the issue as quickly as possible.

12. When will I receive my refund?

Refunds will be issued to your original payment method. If you paid by credit or debit card, it may take 7-10 business days for the refund to appear in your account after the return is processed. For questions regarding refunds, please contact your bank or credit card company.

If you have any other questions or concerns, please feel free to reach out to us at info@blake-exports.co. We’re here to help!

Our Promise at Blake Exports

At Blake Exports, your satisfaction with our products are our top priority. We offer:

  • 14-Day Satisfaction Guarantee: Love it or return it for a full refund or replacement.
  • Damage Protection: Faulty or damaged? We'll replace it or refund it, no hassle.
  • World-Class Customer Service: Experience fast, exceptional support that truly wows.

Your trust means everything to us. Shop with confidence.

Worldwide Shipping Available

At Blake Exports, your epic gaming setup isn't just a dream, it's a delivery away. No matter where you are, we ship the latest gaming accessories directly to you, fast. Gear up with the world's best, and let us bring the ultimate gaming experience right to your doorstep. Game anywhere, we deliver everywhere!

Customer service

We’re here to help! Our customer service team is available to assist you with any questions or concerns. Contact us for support with orders, returns, and more

Secure payment

We offer secure payment options to protect your information. Shop with confidence knowing your transactions are safe.